The BAKES & KROPP EXPERIENCE
As a Bakes & Kropp client, you’ll embark on what we proudly call the Bakes & Kropp Experience—a dedicated, collaborative journey tailored to you. From the first conversation to the final installation, our team will guide you with clarity and care every step of the way. Open communication is at the heart of our process, allowing us to deliver exceptional craftsmanship, seamless execution, and a design that is truly personal.
Outlined below are the steps you can expect to take on your journey from concept to completion.
Envisioning Your Dream Space
During our initial consultation, we’ll explore the overall style and scope of your project in a relaxed, low-pressure setting. Our team will listen closely to your needs, review any inspiration you’ve gathered, and begin shaping a clear path forward—providing thoughtful guidance on design direction, timeline, and budget.
Complimentary Project Estimate
After gathering the necessary information and establishing a preliminary layout (completed by your architect, interior designer, or our design team), Bakes & Kropp will provide a complimentary project estimate of anticipated costs. Subject to adjustments for any additions or alterations, this amount is intended for budgetary purposes and will be finalized at the conclusion of design development.
Initial Deposit
Following thorough review of your project estimate and initial design, we’ll run through any additional questions you may have concerning overall design and cost. Once preliminary project parameters are agreed upon and you’d like us to officially come on board, we’ll ask for a non-refundable deposit representing 10% of the total project estimate, which will be applied to your final invoice.
Collaborative Design
With your initial deposit in place, we’ll begin the design development stage of your project, finalizing major plans and elevations, and connecting with project partners. From concept to completion, the design process typically takes 2-6 weeks. Within that time frame, a Bakes & Kropp senior designer will visit your home or project site to confirm measurements and gain a full understanding of your space. They’ll also be available for additional meetings at one of our showroom locations—an ideal setting for making confident, informed design decisions.
Final Contract Deposit
Once you are completely satisfied with the design and all decisions have been made regarding layout, features, and finishes, a final financial statement for your project will be prepared. Prior to production, the balance of the deposit is due, reflecting 50% of the total contract value (less the initial deposit).
Scheduling & Production
Production at our workshop in Mount Clemens, MI, is typically 8-12 weeks depending on the project specifications and current schedule. This is our average lead time, and we continually work hard to accommodate special requests to ensure a reasonable timeline. The original estimated delivery date, established during the contract phase, will serve as a guide in setting proper production timelines and on-time delivery of your project.
Project Installation
Once production of your project is complete and awaiting delivery, 95% of the total contract value (less the contract deposit) becomes due and must be received 10 days prior to delivery. Upon receiving payment, we will transport your finished cabinets to their final destination. All packaging and transportation is done by dedicated Bakes & Kropp employees. Our project manager will coordinate with you and your team to schedule delivery and installation. The final contract balance is due upon practical completion of installation and, if appropriate, on-site painting.
Project Review
Post installation, our project manager will connect with you to review the completed project. Any open queries or additional needs will be addressed at this time. Our goal is to ensure you’re 100% satisfied with the finished product.
Personalized Support
Even after your project is completed, our partnership continues. You will receive personalized communications inquiring about the performance of your cabinetry every 6 months, though we do encourage our clients to contact us with questions or feedback at any point should a need arise. Your custom cabinetry is backed by a limited lifetime warranty—our Luxury for Life promise. We take pride in knowing our quality craftsmanship is part of your home, and we are committed to providing long-term support and aftercare to maintain its beauty and functionality for years to come.
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LUXURY for LIFE
THE BAKES & KROPP PROMISE
When you choose Bakes & Kropp Fine Cabinetry, you are investing in your most prized possession—your home. You expect your investment to last and bring years of timeless beauty and dependable performance, and so do we. In the unlikely event of an oversight on our part, we will promptly repair or replace the item under warranty. For matters of service, maintenance, or damage, you can depend on us to return your cabinetry to its original condition. We stand behind our handcrafted cabinetry and extend our Luxury for Life promise as our commitment to you.