As a client of Bakes & Kropp, you will start on a dedicated journey we refer to as the Bakes & Kropp Experience. A key objective is to ensure that every client is fully guided and informed at every stage of the experience. Active communication allows us to provide the very best product and service in overall design, construction and aesthetic.
When you become a client of Bakes & Kropp, you start on a journey of Luxury Cabinetry we describe as the “Bakes & Kropp Experience”. We strongly believe that every client should be fully guided and informed at every step of the way. It is through this communication that we are best able to provide you with the very best end product in design, construction and aesthetic. The steps below are each of the steps you can expect to take on your Journey from concept to finished cabinetry.
Your Dream Kitchen
During the initial consultation, we will discuss the general style and scope of your project. Our team will gather fundamental needs, intake inspirational images selected by you and gather the information needed to provide a clear sense of the journey ahead, including cost parameters.
Complementary Project Estimate
After gathering the necessary information and establishing a preliminary layout (completed by your architect, interior designer or by us), Bakes and Kropp will provide a complementary estimate of anticipated costs. Your project estimate will be accurately detailed and defined for review. Subject to any significant additions or alterations, this estimate is expected to fall within 10% of the final contracted cost.
Retain Our Services
After thorough review of your project estimate, we will work to answer any additional questions you may have in relation to overall design and cost. Once project parameters are finalized and we have earned your trust, you will officially retain our services. At this stage we will ask for a 10% retainer on the full value of your estimate. This is not an additional payment, as the full retainer will be credited to your final project invoice.
Collaborative Design
At this stage we begin development of your project, finalizing major design plans, elevations and connecting with project partners. Timing varies during this process and is dependent on project parameters and feedback from key decision makers. During this stage we are able to react to any time sensitive needs, while fully executing an efficient design process. From concept to completion, the design process can take 2-6 weeks to finalize. Within that time frame, a B&K designer will visit your home or project site to confirm measurements and heavily familiarize themselves with your space. We encourage additional meetings to be held at one of our showroom locations, as many clients find this is an ideal space to make design decisions.
Final Contract Deposit
Once you are completely satisfied with the design and all decisions are made regarding content and finishes, a final financial statement for the project will be created. Prior to production the balance of the deposit is due, reflecting 50% of the total contract estimate.
Scheduling & Production
Production at our Workshop in Mount Clemens, MI takes 8-12 weeks depending on the project specifications and current run of schedule. While this is our average lead-time, we work hard to accommodate special requests and ensure a reasonable timeline. The Original Estimated Delivery Date, established during the contract phase, will serve as a guide in setting proper production timelines and on time delivery of your project.
Project Installation
Once production of your project is complete and awaiting delivery, the remaining balance becomes due. This payment will need to be received 10 days prior to the delivery of your cabinets. Upon receiving final payment, B&K will carefully load and transport your finished products to their final destination. A B&K Project Manager will work with you and your team to schedule your delivery and installation. All of our installations are performed by Bakes and Kropp employed artisans. Our team of experts ensure a quality client experience from start to finish.
Project Review
Post installation, our Project Manager will connect with you to review the finalized project. Any open queries or additional needs will be discussed at this time. We work to make sure you are 100% satisfied with the final product.
Personalized Communication
After your project is complete and you are enjoying your new cabinetry, our dedicated partnership continues. You will receive personalized communications inquiring on the performance of your cabinetry around every 6 months. However, we encourage all of our customers to connect with questions or feedback at any time. Your custom cabinets are installed with a limited lifetime warranty. We work to make sure you receive the Bakes and Kropp experience from the early design stages to project installation. We take pride in knowing our quality craftsmanship is now a part of your home. Enjoy!
When you work with Bakes & Kropp cabinetry, you are investing in your most prized possession, your home. You expect your investment to last and bring years of dependable service and design…and so do we. If any concerns arise due to an oversight on our part, we will promptly repair or replace the item under warranty. If any service, maintenance or damage issues come about, you can depend on us to return your cabinetry to their original condition. We stand behind our hand-crafted cabinetry and extend our promise of Luxury for Life. This is our commitment to you!
